Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can no longer offer a full refund or exchange.
To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Please note that certain types of products are non-returnable. These include perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary items, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items
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Gift cards
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Downloadable software
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Certain health and personal care products
A receipt or proof of purchase is required for all returns.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in situations such as:
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Books with clear signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned after 30 days from delivery
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company (posting delays may occur).
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Contact your bank (processing times may vary).
If you still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.
Exchanges
We offer exchanges only for items that are defective or damaged.
To request an exchange, email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once we receive the return, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or if the giver had the order shipped to themselves first, the refund will be sent to the gift giver.
Shipping Returns
To return your product, mail it to: {physical address}.
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Delivery times for exchanged items may vary depending on your location.
For expensive items, you may want to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
